Welcome to my shop Sous la Mansarde!
All Jewels Sous la Mansarde® are designed and made in my french workshop, in Dordogne.
You will receive your jewel wrapped in a pretty packaging, handcrafted by me.
TERMS & CONDITIONS
All items in the shop are fully imagined, designed, modeled, sewn and assembled in the workshop of Anne, owner and creator of Sous la Mansarde®.
The customer places an order on the e-shop Sous la Mansarde by adding one or more items in the shopping cart.
Ordered items and their prices are shown in the shopping cart.
The standard shipping costs are automatically added to the shopping cart.
Payment methods accepted in the e-shop: Gift card Etsy, Paypal, Wirecard, Bank transfer (European costumers only).
The costumer adds its coupon code in the shopping cart before placing an order. The discount code can't be used after the order confirmation.
When the customer places an order, he receives an order notification by e-mail.
The order notification e-mail contains the essential characteristics of the order: products names, products prices, shipping fees, payment method, shipping address, invoice address, possible coupon code.
The buyer pays the order amount when he places the order.
The shipping address is on the order notification. The parcel will be sent to this address.
If the customer don't receive the parcel because he has specified an incorrect address or an incomplete address, the order will not be refunded.
The shipping is usually carried within 2 business days after the day of the payment receipt.
Deliveries are made all over the world by the french Post Office "La Poste"
All prices are in euros € (French VAT incl.).
The USD prices depend on the current exchange rate.
The amount paid by the customer is the amount shown on the order confirmation.
The costumer receives an order invoice by e-mail a few days after shipping.
The order invoice is a jpeg file that the costumer can print or save.
Private informations provided by the customer are strictly reserved for processing orders and invoicing.
Private informations are: customer ID, customer name and first name, customer shipping address, customer invoice address, payment information, e-mail.
Sous la Mansarde® is a registered trademark since 2010 (INPI n°3709375)
The published elements by Sous la Mansarde® are all reserved. Patterns, designs, jewels, texts, images, photos, descriptions are the exclusive property of their author and can in no way be used by another person for commercial purpose.
SHIPPING, DELIVERY, FEES
The shipping time is usually from 1 or 2 days after reception of your payment. .
I ship the orders daily from monday to friday, except the holidays in France.
I give you a tracking number upon shipment.
About 2 to 4 business days for delivery in France.
About 3 to 7 business days for delivery in Europe.
About 6 to 15 business days for delivery in USA, Canade, and all other countries.
With the tracking number, you can track the delivery of your parcel in the website of La Poste:
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
CANCELLATION, RETURN & EXCHANGE POLICY
You have 14 days after reception of the products to cancel and return the order, provided the conditions of return below are observed.
The products must be returned since the initial country of destination.
The products should not be used, and must be in their original packaging.
Any damaged or carried product, or in any state which reasonably leads me to think that the product was used, will not be accepted and will thus be returned to the customer.
The orders can't be exchanged. Please return us your order within a period of 14 days following the date of reception to be able to be refunded, by observing the return conditions. A new order can then be place on the shop constantly.
The refunding will use the same method of payment as for your purchase.
Your article is refunded quickly after its effective reception. Refunding will be carried out within a period of 7 to 14 business days. The business days are monday, tuesday, wednesday, thursday, friday, except for holidays in France.
Please preserve a declaration of sending until you were refunded.
-via your initial order in your private space
-or by e-mail, by specifying your number of order: firstname.lastname@example.org
For any question about order process, payment, shipping, return or cancellation, see the tab "Terms & Conditions".
If you don't find the answer in the "Terms & Conditions", contact me by the customer service. I will respond within a reasonable time.
*Who's "Sous la Mansarde"?*
My name is Anne and I am both the creator, director and manager of my company established in 2005.
I am also the person who meets all of your messages and special requests.
*Why this name "Sous la Mansarde"?*
My first workshop was on the top floor of my house, in the attic. This room was bright and warm, with beautiful beams.
First, "Sous la Mansarde" ("Under the attic") was and still is the name of my blog: www.souslamansarde.com
Later, Sous la Mansarde® became a registered trademark in 2010.
-By starting a new conversation on my shop Etsy.
-by e-mail: email@example.com